Privacy Statement

To ensure the privacy of patients attending Mater Health Services North Queensland is maintained in accordance with the Privacy Amendment (Private Sector) Act 2000 and the 10 National Privacy Principles, we have developed a privacy policy.

Should you have any further queries please contact:

Privacy Officer
Mater Health Services North Queensland
Locked Bag 1000
AITKENVALE BC, QLD, 4814

Phone: +61 7 4727 4511
Fax: +61 7 4725 1034

Patient Access to Medical Records

Patients may access their health information records held by Mater Health Services, North Queensland, in accordance with the Commonwealth Privacy Amendment (Private Sector) Act 2000.

 You may request either a copy of your medical record or to view your medical record.

 MHSNQ requires payment of fees for access to patient information.  Please view or download the medical record access fees for further information.

Requests can be made by completing the Request to Access a Patient Record form, returning this together with a copy of photo identification to the Manager, Health Information Services.

In accordance with the Australian Privacy Principles it may take a maximum of 30 days to complete individual requests.

Should you have any further queries please contact the Health Information Manager:

Phone: 07 4727 4337 or 07 4727 4396

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