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Mater COVID-19 update

What is coronavirus?

Coronaviruses are a family of viruses that include the common cold along with more severe diseases such as Severe Acute Respiratory Syndrome (SARS) and Middle East Respiratory Syndrome (MERS). Novel Coronavirus (COVID-19) is a new virus and was identified as the cause of a disease outbreak in China, that has now extended into a number of countries around the world. For more information  on COVID-19 you can access this patient flyer


COVID-19 is a respiratory illness and if you’re sick your symptoms might include:

  • fever
  • a cough
  • sore throat
  • fatigue
  • shortness of breath.

When should I see a doctor?

Contact your doctor right away if you have symptoms of COVID-19 and have travelled overseas in the last 14 days or been in contact with someone who has COVID-19.

Before your appointment, please call head and tell the staff what your symptoms are and your travel history or that you may have been in contact with a potential case.

How can I protect myself and my family?

To protect yourself and others from infection it's important to practice good hand hygiene and always;

  • Clean your hands with soap and water or alcohol-based hand rubs.
  • Cover your mouth and nose with a tissue or flexed elbow when coughing and sneezing.
  • Avoid contact with anyone who is unwell—try to stay 1.5m away from anyone coughing or sneezing.
  • Avoid touching your face, nose and mouth.
  • Practice social distancing and avoid shaking hands, hugging and kissing.
  • Stay home if you are unwell.

Information for visitors

To ensure the safety and wellbeing of our staff, patients and the community all Mater hospitals have placed restrictions on visitors to minimise the exposure risk to COVID-19.

Each patient may have one visit per day for up to two hours, no more than two people per visit.

This means, up to two visitors can see a patient in hospital but only:

  • one visit per day, per patient
  • up to two hours
  • no more than two people per visit.
  • Those under the age of 16 are not allowed to visit a hospital unless visiting a patient to provide support near the end of their life.

There are special circumstances where up to two visitors may remain with a patient for longer than two hours, such as carers for a patient with a disability, support persons for emergency department or to support a pregnant patient during labour. Please contact us to arrange prior to your arrival.

More than two visitors are allowed to provide end-of-life support to a patient. These visitors are also not restricted to the two-hour limit. Please contact us to arrange prior to your arrival.

Maternity Unit

  • Up to two people may remain with a patient at all times and are not restricted to the two-hour time limit if they are the partner and/or support person/s when the patient is admitted for care related to the pregnancy.
  • This means a maximum of two visitors at any one point in time.
  • Children under the age of 16 years are unable to visit.

Carers for children under the age of 18

  • We request you to nominate one parent/guardian/carer to stay with the patient (at all times without restrictions)
  • If a second parent/guardian/carer would like to visit, due to the size of our Paediatric Unit and social distancing requirements, we request the first nominated parent/guardian/carer to leave the unit and return when second visitor is leaving (to be a up to two hours).
  • No siblings are permitted into the unit

You may not visit a hospital if you:

  • have been asked to self-quarantine due to travel overseas, being in a COVID-19 hotspot or close contact with a person who has novel coronavirus (COVID-19) in the previous 14 days.
  • are unwell, particularly with a fever (37.5 degrees or more), cough, sore throat or shortness of breath.
  • are under the age of 16, unless visiting to provide a patient with end-of-life support.

If you enter the hospital, you must practise the following precautions:

  • Wash your hands with soap and water or alcohol-based hand rubs as you enter the hospital.
  • Avoid contact with others including hugging, kissing, touching and shaking hands.
  • Cover your mouth and nose with a tissue or flexed elbow when coughing and sneezing. If you use a tissue, dispose of it immediately.
  • Practise social distancing by remaining 1.5 metres apart at all times and do not share food with the patient.

We apologise for any inconvenience caused, this decision has been made to keep our patients safe while we continue to provide care at our hospitals.

Pimlico Campus Entrances

In an effort to improve our ability to manage the flow of visitors, the Pimlico Campus, Park Street entrance will close, effective immediately. This will not impact the ability to exit through the doors, in the event of an emergency. Signage will be placed on the doors with directions for visitors to the main entrance. Our Lothair entrance will become staff only access, we will be asking all visitors to enter via the main entrance.

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