Patient and Visitor Information

Mater Health Services North Queensland is committed to providing excellence in health care across its two Townsville sites and seeks to equip all patients and visitors with the information they desire.

Our comprehensive Patient & Visitor Information Booklet is available to be downloaded, which provides details about our services and answers common questions like pre-admission requirements, parking, meals and what to bring for your stay. 

Queensland X-Ray Services

Queensland X-Ray is the diagnostic imaging provider within the Mater Private Hospital. Queensland X-Ray is a separate entity to the Hospital and services rendered are not covered by the Hospital admission fee. Please feel free to contact Queensland X-Ray Inpatients Accounts on (07) 4759 2805 should you have any further questions.

Sullivan Nicolaides Pathology Services

Sullivan Nicolaides provides pathology services to inpatients of the Mater Hospital. They are a separate entity to the Hospital and services rendered are not covered by the Mater Hospital’s admission fee. If pathology testing is requested by your Doctor as part of your inpatient care, Sullivan Nicolaides Pathology will issue an account. Sullivan Nicolaides’ Patient Services Support Centre is available from Monday to Friday 8.00 am to 5.00 pm on 1300 732 030 (free call) should you need to discuss your account.

Giving Informed Consent

You will be asked to acknowledge your understanding of, and give your informed consent to, tests, therapies or other procedures required for your care. If you have any questions or concerns about your treatment or your consent, please speak to the doctors and nurses caring for you.

Should you have any further enquiries, please don’t hesitate to contact us.

Australian Charter of Healthcare Rights

Mater Health Services North Queensland (MHSNQ) respects your right to receive healthcare services. We are committed to provide exceptional, patient-centred, high quality and safe healthcare. In order to provide such care, a partnership between patients, carers and families and healthcare providers is essential.

The Australian Charter of Healthcare Rights addresses rights and responsibilities with regard to access, safety, respect, communication, participation, privacy and comment. The Charter explains what you can expect from us and what we expect from you as we strive to provide you with the best possible care.  Translated versions of the Australian Charter of Healthcare Rights are available at  http://www.safetyandquality.gov.au/national-priorities/charter-of-healthcare-rights/australian-charter-of-healthcare-rights-alternate-versions/ 

 

 


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