We would like to hear from you!
In line with our commitment to continuous improvement, we value your feedback. Following your discharge you will receive an email from us requesting information about your Hospital experience, and an invitation to complete a survey. This survey can be accessed here.
Giving a compliment: Everyone enjoys receiving positive feedback, and we are no exception. If you've received exceptional service, we would love to know.
Making a complaint: If you are unhappy with any aspect of your care, please let us know so that we have the opportunity to discuss and address the issue.
To give a compliment or make a complaint, please follow the steps below.
- Discuss your feedback with the person/s caring for you.
- Request to speak to the manager of the ward/unit area.
- Ask to speak with Manager of Nursing Services on (07) 4727 4444 or complete our feedback form.
- If you do not believe we have resolved your complaint, you can contact the Office of the Health Ombudsman. This is an independent body, and can be contacted on 131 OHO (131 646), firstname.lastname@example.org or www.oho.qld.gov.au.
For issues relating to health information collection, access to records or correction of records, please contact our Health Information Manager on (07) 4727 4444.
You may also contact the Office of the Privacy Commissioner on 1300 363 992 or email email@example.com.
Health Insurance Complaints may be directed to your Health Fund or to the Commonwealth Ombudsman on 1300 362 072, firstname.lastname@example.org or www.ombudsman.gov.au