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Mission and values

Our mission

Mater Private Hospital Townsville is a Catholic facility inspired by the vision of Catherine McAuley, foundress of the Sisters of Mercy.  Those who minister here strive to:

  • Offer a healing ministry, based on Gospel values;

  • Achieve excellence in the provision of high-quality health care;

  • Make God’s love and mercy a reality in their own lives, and in the lives of all for whom they care.
     

Our values

Together, our five Mater values underpin our relationships with one another, assist us in our decision making, and shape our workplace culture. Our values are reflected in all that we do, and are visible to all through the way in which we behave and interact with one another.

We are dedicated to providing health care services through a sincere commitment to our core values:

Mercy Spirituality

Happy the merciful, they shall have mercy shown them.” (Mt.5:7)

Mercy – the principal path pointed out by Jesus Christ to those who are desirous of following Him.” (Catherine McAuley)

Acknowledgement of God in every day, which calls us to:

  • An understanding of Catherine McAuley and her vision

  • The practice of hospitality in our daily life

  • The provision of Catholic / Christian symbols throughout the Hospital

  • The celebration of various movements of the Hospital’s life through uplifting liturgies

  • A firm commitment to responsible stewardship of our Mercy heritage

  • Collaboration with community groups and other health professionals in providing Gospel-based health services

  • A short time of reflection/prayer within our busy, working week

Compassion

Filled with compassion, Jesus reached out His hand and touched the man.” (Mk.1:41)

If our hearts be not moved, then in vain can we hope to move the hearts of others.” (Catherine McAuley)

A heart that looks for every opportunity to:

  • Welcome

  • Listen

  • Empathise

  • Forgive

  • Affirm

​​Excellence in care

Just as you excel in everything, in faith, in speech, in knowledge, in complete earnestness, and in your love for us – see that you also excel in the grace of giving.” (2 Cor.8:7)

Perfection does not consist in performing an extraordinary action, but rather in performing extraordinarily well the ordinary actions of every day.” (Catherine McAuley)

Our Hospital prides itself in providing:

  • A high-quality care for all patients

  • Opportunities for keeping abreast of developments in medical science

  • Regular staff in-service

Respect

Be ready to do good at every opportunity, to be courteous, and always polite to all kinds of people.” (Titus 3:2)

Be ever ready to praise, to encourage, to stimulate – but slow to censure and still slow to condemn.”  (Catherine McAuley)

Respect is a gracious disposition which:

  • Seeks to act courteously and to build right relationships

  • Reverences all peoples’ traditions and religious convictions

  • Upholds the dignity and integrity of patients, visitors and staff

  • Regards confidentiality as a sacred trust

  • Endeavours to speak in an uplifting and encouraging manner

Justice

This is what God asks of you: only this, to act justly, to love tenderly and to walk humbly with your God.” (Micah 6:8)

There are three kings that the poor prize more highly than gold, though they cost the donor nothing.  These are the kind word, the gentle compassionate look and the patient hearing of their sorrows.” (Catherine McAuley)

A Gospel imperative which urges us to:

  • Share resources with those in need

  • To act justly

  • Offer assistance regarding conflict resolution

  • Commit a certain percentage of financial profit to the support of appropriate causes

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